Using AI to build and support customer experiences? Beware: hallucinations don’t just mislead; they fabricate.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Lori Schafer serves as CEO of Digital Wave Technology, a software solutions company that transforms retail, healthcare, and consumer goods business processes through AI, workflow, and automation.

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach.

The only platform to consolidate seller productivity and forecasting precision to run all enterprise revenue workflows, end-to-end SUNNYVALE, Calif.--(BUSINESS WIRE)--Clari, the leader in Enterprise ...

Will the new Alexa make sense of your shopping, entertainment, and lifestyle habits to become the first useful, contextually ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

Since Musk purchased the platform in 2022 for $44 billion, X’s valuation has plunged. According to Fidelity’s valuation of ...