Madison Investments, an investment advisor, released its “Madison Sustainable Equity Strategy” first quarter 2025 investor ...

Rare items are shipped, then lost in the mail, only to be found for sale online. What's going on here? Here's what 7 On Your ...

and more intuitive service solutions. Enter the new wave of AI-powered customer support—intelligent platforms that are redefining how companies resolve issues, often in real time. These systems ...

The city of Dallas awoke to a blanket of fog this morning, with visibility dropping to a quarter mile or less in certain areas, prompting the National Weather Service in Fort Worth to issue a ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

HUNTSVILLE, Ala. (WAFF) - The National Weather Service has issued severe weather watches and warnings across the Tennessee Valley on Sunday. 5:30 p.m. Jackson, DeKalb, and Franklin, TN counties ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...

Every day, thousands of customer expectations are going unmet. The most commonly voiced customer service issues include delays, lack of communication, and repeating information.While some delays are ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.