The back office is not a cost center-it directly links to customer experience programs. Based on Aberdeen's recent survey of over 400 contact center and back office leaders, an average of 16% of all ...

Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This rel ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...