My computer was not working with the printer I bought from Best Buy. I spent five hours on the phone with Best Buy trying to ...

Customers can expect a self-service support option when they visit and shop on BestBuy.com, when using Best Buy’s app, or when they call Best Buy’s customer support line (presumably through a ...

The “self-service support option” will be available online, on the Best Buy app, or over the phone starting this summer. "These new-gen AI-powered capabilities further enhance our commitment ...

Convenient pickup options, such as in-store, curbside and lockers, enhance customer experience. Free next-day delivery on numerous items further boosts service offerings. Best Buy is enhancing ...

But that doesn’t mean some folks don’t try. Like this Best Buy service worker who, while assisting a customer tried asking them how they were doing. Unfortunately, however, it seems like ...

In a notable advancement for retail customer service, Best Buy Company Inc. BBY has partnered with Google Cloud and Accenture to incorporate generative AI (gen AI) technologies into its customer ...

Reflecting on this, I felt compelled to share my story to commend Best Buy and its commendable staff and underscore the undeniable value of exceptional customer service in building lasting ...

Best Buy is taking the plunge and incorporating AI-powered shopping tools for its customers, announcing at Google Cloud Next 24 that it’s partnered with Google Cloud and Accenture to bring users ...